Can any product (in terms of order size) be returned?

Yes, any product can be returned.

How many days do I have to return my order?

You have the right to return orders 14 days after acceptance, without giving a reasing. Moreover you have 14 days to return your products. You will gain the full ordercosts including transport costs credited. However, the costs for returning are your own costs.

In case you will make use of your right of withdrawal the delivered goods should be returned in the original package to Alcomex Veren B.V. In case you want to withdraw you can get in contact via

We will refund the order value within 14 days after the returned goods are received.

Purchase revocation? Revocation form / return address

You have the right to cancel your order.

The cancellation period is 2 weeks and begins with receipt of the goods.

The revocation must be sent in writing by email to:



Surname: _____________________________________

Street: _____________________________________

Location: _____________________________________

Customer number / contract number: ______________________

Order number: __________________________

Partial withdrawal/product number: __________________________


For the above-mentioned contract with the specified order number, I use my right of withdrawal to which I am entitled. I revoke the entire conclusion of the contract / partially revoke the contract and withdraw from the purchase of the following products:


(Products with article number, quantity, order date)


Please refund the purchase price already paid to my account


_________________________ at the bank).


place and date

Please have your revocation confirmed and keep all proof of postage until the transaction has been completed.

The return is at your own expense


To :

Alcomex Veren B.V.

De Veken 109

1716 KG Opmeer


When will I receive the money for my returned product?

As soon as the goods have arrived at Alcomex' main office in the Netherlands, the money will be transferred to you. You will receive the refund within 10 days after receipt of the products by Alcomex.