When will I receive the money for my returned product?

You will receive your money, 10 days after we have received your return shipment.

How many days do I have to return my order?

You have the right to return orders 14 days after acceptance, without giving a reasing. Moreover you have 14 days to return your products. You will gain the full ordercosts including transport costs credited. However, the costs for returning are your own costs.

In case you will make use of your right of withdrawal the delivered goods should be returned in the original package to Alcomex Veren B.V. In case you want to withdraw you can get in contact via

We will refund the order value within 14 days after the returned goods are received.

Can any product (in terms of order size) be returned?

Yes, any product can be returned.