Order & Delivery

How do I place an order?

You can place an order by simply selecting one or more springs and adding them to your basket. As soon as you have gone through the order process steps, you will receive an order confirmation from us.

What can I do if my order is not being delivered in time?

If you have questions about your order, you can use the chat function in the web shop or contact our branch via email (info@alcomex.nl) or by telephone (+31 226 351122).

Can I save my basket?

Products added to your basket will remain in your basket until you remove them yourself. The basket will be emptied when you remove your cookies.

Which delivery options are available?

We will deliver to your address or to a collection point of your choice.

What is the delivery time for my products?

Normally, we deliver within 1 - 3 work days. As a customer, you can also choose a delivery time of 4 - 5 days at a reduced rate.

When will I receive my order?

We ourselves, as well as our partners and our deliverers, will do anything possible to realise the promised delivery time. Should we not succeed for some reason, you will be informed about this. Keep an eye on your Track&Trace for the most up-to-date information.