Do all prices associated to the items include VAT?

The prices mentioned in the web shop are exclusive of VAT. The VAT amount is displayed in the basket and during the ordering process.

I have placed an incorrect order, can I still cancel it?

Yes, in some cases you can cancel incorrect orders. To do this, contact our sales office.

When will my credit card payment be charged?

If you pay with a credit card, the money will be debited immediately at the time of payment.

Do you use a minimum order value?

Yes, in our web shop we use a minimum order value of € 17,50.

Which payment methods are available?

You can make payments via: iDeal, PayPal, Mastercard, Visa, Bancontact, Maestro and corporate clients can pay on credit, upon request.

What are the shipping costs?

The shipping costs depend on the weight and the country to which the shipment will be sent. The shipping costs are shown in the shopping cart.

Will partial delivery be applied in case of insufficient stock?

No, products are always sent in one shipment. If your product is not or partly out of stock, we have a preparation for shipment of 3 weeks, after which the shipment will be delivered complete.